After Your Order
How long does it take to produce and ship my order?
We have a special page dedicated entirely to Shipping & Production. Production times vary depending on the type of photo art product you're ordering. A breakdown of approximate times is listed on our production and shipping page. We are experts at sh
I need an order urgently, can I have it rushed?
If you need an order on short notice, whether it be for that special birthday or anniversary, or your debut photo exhibition, we are always happy to do our best to get you your prints on time. Although we do not offer timing guarantees, if the timing
How is my order shipped?
As soon as your order is completed, it is securely packaged up in our special time-tested, super tough packaging to ensure that your prints arrive at your door in perfect condition. Once packaged, the shipping label will be produced and an automatic
Can I change or cancel my order?
When you hit 'Submit' on your order of custom prints, our super-efficient system processes the order immediately and puts your images into the print queue. Our printers are running all the time, so things most often get printed very quickly. Because
Customer Reviews and Feedback
We love getting feedback from our customers so we’ve made it easy for you to share your experience. There are a number of ways you can let us know what you think. A few days after you receive you Posterjack order, you will receive an email inviting y
What if I have an issue with an order I received?
We always want you to be happy with your perfect prints and we always do our best to make that happen for you! With that said, we are still human and in rare cases it is possible for mistakes to occur. In such an event, we are always happy to help s
2025 Holiday Shipping Deadlines
ONTARIO (PRINTS, WALL ART, DESK DECOR) - Wednesday December 17, 2025. ONTARIO (CALENDARS, PHOTO BOOKS, CARDS, MUGS) - Friday December 12, 2025. REST OF CANADA (ALL PRODUCTS) - Friday December 12, 2025. To receive your order before Dec 25th, please pl
How can I update my shipping address for an order?
To update the shipping address for your order, simply contact our customer service team providing the details of the new address where you want your item to be delivered. If we receive the request prior to the order shipping, we can usually make this